Support
Help with your account, purchases and ads.
Purchase not recognized
Sign in to the game account and store account used for your purchase. In the club, open Purchase not recognized or Restore purchase and wait for the server to confirm the benefit. Do not buy the product again to try to restore it.
To review payments or request a refund, use the store that processed the purchase. When seeking support, provide the platform, app version and approximate time of the issue; do not send passwords, tokens or full payment details.
Ad reward not received
Check your connection and return to the club wallet. Confirmation may arrive after the video; watching or closing an ad alone does not verify the reward. If the issue persists, give support the approximate time. You never need to pay to release an ad reward.
Delete your account and control privacy
In the app, open Settings to delete your account or generate a secure deletion link. On the external page, Google or Apple login, when enabled, recovers only an already linked account for deletion. Opening the page does not delete your account: you must authenticate and confirm.
Contact and operator
Operator of Trilha Mexicana Club: VTS Consulting.
For support, privacy, access to or correction of your data, contact the address below. Do not send passwords, tokens or card details.